FAQs

Any Questions? Look Here
What does the Wellness Plan cover?

The plan includes the following:

Annual health check: Wellness exams, routine physicals, and preventive care.

Vaccines: Coverage for common vaccines like rabies, parvovirus, kennel cough, and feline leukemia, as well as booster shots.

Routine blood tests: Standard and pre-dental tests.

Grooming: Services such as nail clipping, full haircuts, ear cleaning, and teeth brushing.

Flea, tick, and worm treatment: Treatments to protect your pet against parasites, including lungworm and ear mites.

Dental hygiene: Professional dental cleaning to maintain oral health.

Training and nutrition advise: Access to experts for behavioral training and personalized nutrition plans.

Note: The plan covers preventive and routine care only. It does not include treatments for accidents, illnesses, or emergencies. Plan benefits vary depending on the plan chosen.

How do I submit a claim?

Follow these steps:

Submit a clear photo of the itemized invoice from your provider, showing:The provider’s name, contact details, and address.

Your pet’s name on the invoice.

The total amount billed and proof of payment.

Ensure the invoice is printed on official letterhead. Handwritten receipts may be reviewed but are not guaranteed approval.

Submit claims within 30 days of the membership period ending.

If additional information is requested, cooperate fully with the claims investigation process.

What is Topcho Preventive Pet Care?

Topcho Preventive Pet Care is a membership plan designed to cover routine and preventive care for your pet. It is not an insurance product. While insurance covers accidents, illnesses, and emergencies, our plan focuses on standard wellness services like health checks, vaccinations, grooming, and more.

Which providers are accepted?

You can use any licensed veterinarian, groomer, or pet pharmacy within Luxembourg. Claims are subject to Topcho’s review and confirmation.